In communications, great ‘insights’ are coveted. To be in touch with our consumers and find out how they spend their time, what they hope, what they fear, what they are motivated by, how they choose, how they live. These ‘insights’ help us develop communications that will engage people and trigger some sort of response or connection.
A lot has been written about insights – how to get them and how to crystalise them. But I think nothing has been written on capturing insights in an economy and landscape and lifestyle that has remarkably changed. So, although the pace of the world and the pace of change today is spinning faster than previously, I think the way we capture our insights hasn’t adapted.
We still spend time searching for the ‘golden egg’ when this concept is outdated in todays economy.
Today there are many inspired people with ‘hack / prototype’ mentality and ways of doing things. People who have a belief and vision to change the world. They don’t wait for an ‘insight’ – they work on a belief. So it follows, that our strategic insights should come from this starting point. I put forward that insights should be real, instinctive, based on a belief on where the world is headed, and based on a reservoir of built-up research – i.e not research commissioned specifically to capture an insight.
This is ‘radical’ coming from a ‘planner’ because insights have been the area planning has been built around (Bernbach, Pollitt et al) but advertising as we know it is history. So whilst we’re reinventing the advertising wheel, we should start by reinventing how we define and crystalise insights as well.
Food for thought.
| Author: Brenda Kassir